With almost 30 years’ experience in Organisational Change, IT Service Delivery, and Coaching, Charlotte has dedicated her career to helping organisations lead their people through rapid and continuous change.
Experienced in a range of industries, including information technology, mining, not-for-profit organisations, health care, and government. Having delivered multiple IT and people change projects globally, Charlotte utilises her expertise and a Lean/Agile Change approach to help organisations navigate organisation-wide transformation.
Charlotte has a keen understanding of the challenges of ‘managing’ change across cultures having worked on global projects in Australia, France, the UK and USA. She has led change teams on global SAP implementations as well as cultural change programmes in areas such as health and safety.
Improving the capability of organisations to embrace change and deliver effective organisational transformation is the key to future success.
Charlotte moved from the UK to Perth, Western Australia, in 2007. After working as a Change Manager for several years she started Change Optimised in 2015.
She holds a degree in Business Studies and a Masters in Management Development & Training. She has a wide experience of working in Change Management and IT for most of her career. She is a Lean Change Management facilitator, Prosci certified Change Manager and an NLP Practitioner and Level 1 Meta Coach. She is an accredited trainer with IC Agile and is an active member of both the Agile and Change Management global communities.
Risk Superintendent , Newcrest Mining
“Charlotte has an excellent understanding of the Change Management process and how to bring people along on the journey, especially in the IT space.
She is warm, enthusiastic, approachable and a great team player. Charlotte worked tirelessly to ensure the success of our Regional SAP Implementation project.”
Samuel C. Winslow
Principal Change Management Lead
“Charlotte is an expert change and stakeholder manager who drove outstanding results in an extremely challenging environment. Our global SAP business transformation covered 5 key regions (NA, SA, corporate, Africa, APAC) and Charlotte was the change lead for APAC, presiding over what was by far the smoothest implementation of the four that have occurred to date (Africa pending).
Above and beyond her demonstrated results, Charlotte is a pleasure to work with, a strong coach and ally, and is extremely trustworthy. Her tact enables her to drive results in tough environments without ruffling feathers. I recommend her highly.”